Avoca is a YC-backed AI platform for home service businesses such as HVAC, plumbing, and electrical. I joined at seed stage as an early engineer after inbound call handling drove initial traction, then built voice and text booking agents and the outbound product from the ground up as the company scaled to Series B (~35x growth).
Key contributions
- Built Avoca's outbound platform from the ground up after inbound drove initial customer wins; outbound now drives ~30% of revenue as the company scaled from seed to Series B (~35x growth).
- Built voice and text booking agents that use tools for availability, pricing, customer history, fees, and scheduling to automate job booking and CRM record updates for home service customers.
- Shipped a self-serve workflow engine with call and text nodes and delay edges so customers could run follow-up, reminder, and reactivation campaigns without engineering support.
- Implemented throughput controls, scheduling, and compliance guardrails to run high-volume outbound voice and text without breaching rate or regulatory limits.
- Interviewed and hired engineers; mentored the team through design and code reviews.
- Owned production reliability with PostgreSQL query optimization, monitoring, and stability work across core communication infrastructure.
- Worked directly with customers to gather requirements and ship outbound capabilities tailored to their campaigns and operations.
Technologies
TypeScript, Node.js, PostgreSQL, Supabase, AWS, Twilio, OpenAI, Inngest, Vercel